Fliers are becoming more tolerant of fees to check baggage, and for a seat with extra legroom. In fact, passengers are more satisfied with their air travel experiences than they've been in the last decade, according to J.D. Power's 2016 North America Airlines Satisfaction Study released Wednesday. - Linda Loyd, Philadelphia Inquirer
The airlines have finished at the top of the ratings fort the better part of a decade.
Overall, fliers are happier than ever with their airline carriers, a current trend in the travel industry, according to studies.
Delta Air Lines ranked second among traditional carriers with a score of 725. In order of importance, J.D. Power considers cost and fees; in-flight services; boarding, deplaning and baggage; flight crew; aircraft; check-in and reservations.
Alaska Airlines and JetBlue continue a run of dominance.
Two Canadian airlines are ranked below average in a new North American airline satisfaction study.
Alaska Airlines and JetBlue Airways still rank highest in the annual J.D. Power survey of passengers on the nine largest North American airlines.